The Media Influence on Public Perceptions of Crime

The Media Influence on Public Perceptions of Crime Introduction The publics knowledge of crime is primarily derived from its depiction in the media. The media affects the publics opinion of crime and punishment, and its perception of the police. If the media is responsible for the headlines, the conclusion is that it influences the publics attitude regarding crime incidents. (Muraskin and Domash 2007). Crime stories are covered extensively by the print-based media seemingly because they help to sell newspapers. Stories are often sensationalised with the intent to make attention-grabbing headlines that do not always represent the true facts; but do these articles play a part in needlessly fuelling the publics fear of crime? This dissertation will attempt to answer this question by conducting primary research in the suburban village of Stannington in Sheffield. Aims/Objectives/Hypothesis The objective of this research is to analyse the relationship between crime and the media, more specifically fear of crime levels and print-based media articles. Due to the geographic location in which the research will be conducted, two specific crime types have been chosen; personal crimes such as burglary and theft and community-based crimes such as vandalism and anti-social behaviour. These crime types were chosen as a result of the suburban area in which the study will be conducted. These crimes are those which are more likely to be of a concern to the respondents of the study and are therefore more suitable for this particular piece of research if I wish to collect an accurate data set. More serious crimes like rape, murder and assault are less likely to occur on a private, middle class housing estate and thus these crime types would probably not be a major concern to residents living in the area. Prior to conducting any research; the hypothesis chosen which predicts the outcom e of the research is that respondents who are female and who read print-based media more frequently will have an increased fear of crime in comparison to males who dont read print-based media articles. Literature Review Fear of crime Garofalo (1981:840) defined fear of crime as an emotional reaction characterized by a sense of danger and anxiety produced by the threat of physical harm elicited by perceived cues in the environment that relate to some aspect of crime. The definition of fear of crime can vary depending on the individual and their own personal experiences of crime; and this is in fact similar to how people have differing levels of fear. An individuals level of fear could be influenced by several factors. Personal experience of crime is one of many factors which can significantly increase the level of fear which a person has, with the fear of repeat victimisation a key issue in this. Balkin (1979) and Hough (1985) argue that a commonly accepted belief is that people who have been victimised, particularly in their neighbourhood, or who know others who have been similarly victimised, will tend to be more afraid. Similarly, a report published by the Beth Johnson foundation in 2006 looked at the fear of c rime in people over the age of 50. It found that several respondents who had been mugged and/or burgled had a particularly high level of fear of crime as a result of their previous experiences. This publication shows many interesting opinions of the elderly, however it does not take into account the opinions of a larger demographic of people with varying ages. As a result it allows an opportunity to conduct research on a broader scale to investigate fear of crime from people of all ages. Jewkes (2010:155) acknowledges that victims of crime will probably become more fearful about the likelihood of future victimization as a result of their experiences, however many more individuals will experience fear as a result of indirect contact with crime. Fear of crime has become a major social problem and although some of this fear can be accounted for by the actual amount of criminal activity, particularly in the neighbourhood (Kinsey et al.1986). People may come to be fearful of criminal victimisation because they perceive their immediate environment to be threatening, thus noisy neighbours, teenagers hanging around street corners and flats with broken windows may all signify to some individuals that their neighbourhood is threatening (Baumer 1985; Hunter and Baumer 1982), however much of it is caused by other subjective/perceptual and social structural factors. A substantial amount of research has already identified several factors which appear to make a contribution to fear. Box, Hale and Andrews (1988: 341) classify these under the following headings: vulnerability, environmental clues and conditions, personal knowledge of crime and victimisation, confidence in the police and criminal justice systems, perceptions of personal ris k, and seriousness of various offences. The research for this piece of work will be carried out by households in close proximity to each other; consequently the environmental conditions should be very similar for each respondent. However other factors, in particular vulnerably; personal knowledge of crime; and confidence in the police and criminal justice system should be different for every respondent. As a result, the findings of the research should be particularly diverse. In terms of fear of crime, the British Crime Survey offers an in depth insight into the British publics perception of crime, in comparison to actual crime statistics. The BCS is a face-to-face victimisation survey in which people inhabiting households in England and Wales are asked about their experiences of crime in the 12 months prior to interview. The 2009/10 BCS shows that a large proportion of people (sixty six per cent) believe crime has risen across the country as a whole in the last few years. There has been a large majority of respondents who think crime has risen at a national level since the questions were first included in 1996. Statistics provided by the Home Office (2010) show an actual decrease in a large number of crimes between 2002 and 2010. The total of sexual offences, robbery, burglary, fraud, drug offences, and the total of all recorded crime have decreased every year for the past 8 years. These figures would suggest that the publics fear of crime is unjust base d on the number of crimes which have fallen throughout Britain in recent years. It would appear that the publics perception of these high crime levels is influenced by more than just official statistics released by the Home Office, the most obvious contributor to this fear of crime being the media. Fear of crime and the media It is often argued that the media exaggerate the extent of crime in Britain. This includes newspapers, news and entertainment on television and radio, as well as crime fiction (Greer,2005). These exaggerations of crime stories which are in the public eye daily can have a substantial impact upon the publics perception of crime, but more significantly their fear of it. As previously mentioned, personal experiences of crime can often result in victims becoming increasingly fearful of being victimised; while accounts of crime from family, friends and neighbours may also have this effect. However as previous research has discovered; the most influential source to fuel fear of crime is usually the media. As Jewkes (2010) states numerous writers have examined the proposition that the media present crime stories (both factual and fictional) in ways which selectively distort and manipulate public perceptions, creating a false picture of crime which promotes stereotyping, bias, prejudice and g ross oversimplification of the facts. Their conclusion is that it is not just official statistics that misrepresent the picture of crime, but that the media are also guilty of manipulation and fuelling public fears. Roberts and Doob (1986) and Surette (1998) reaffirm this view of crime and the media in their analysis of how influential the media can be. The publics perception of victims, criminals, deviants, and law enforcement officials is largely determined by their portrayal in the mass media. Research indicates that the majority of public knowledge about crime and justice is derived from the media. Western society is fascinated with crime and justice. From films, books, newspapers, magazines, television broadcasts, to everyday conversations, we are constantly engaging in crime talk. In this sense; the mass media play an important role in the construction of criminality and the criminal justice system. Research conducted by Ditton and Duffy (1983) came to a similar conclusion to Jewkes in regards to coverage of crime stories in the media after their analysis of three Scottish newspapers. An analysis of the crime content of the newspapers (in terms of the numbers and page areas of crime reports) was completed and found that six per cent of the news involved crime, with forty five per cent of this being violent or sexual crime. This figure was then compared with actual police statistics which showed just two per cent of crime in the locality to be of a violent and/or sexual nature (Williams and Dickinson 1993:35). As a result of their findings, Ditton and Duffy came to the conclusion that this research exemplifies the level of sensationalism and exaggeration of crime stories which appear throughout print-based media. Consequently, they called for further research to be conducted to determine whether the misrepresentations of crime in newspapers influence the general perceptions of re aders. Despite a large percentage of violent or sexual crimes covered in the newspapers, it is arguable as to weather a percentage of just six out of the total of all articles in them is substantial enough to conclude that print-based media exaggerate and sensationalise as Ditton and Duffy suggested. This research took significant steps to examine the content of crime stories in print-based media and be regarded as a successful study, however it was conducted almost thirty years ago which means in terms of quantity and coverage of crime stories in modern Britain, it is somewhat outdated. In addition; the research fails to determine any links between media coverage and fear of crime, so with this in mind, the study which will be conducted for this piece of work primarily aims to investigate if there is any sort of correlation between print-based media and fear of crime in an attempt to come to a conclusion which Ditton and Duffy were unable to achieve. When the discussion takes place surrounding how influential the media can be on crime levels and fear of crime; the theory of moral panics often surfaces. This model made famous by Stanley Cohen in the 1970s with the publication of Folk Devils and Moral Panics: The creation of Mods and Rockers refers to public and political reactions to minority or marginalized individuals and groups who appear to be some kind of threat to consensual values and interests. (Jewkes 2010:74) By labelling certain groups as deviant; missing out key facts and extensively covering crime stories; the creation of moral panics by the British press has becoming arguably one of the more damaging aspects of crime coverage, causing unnecessary for fear and apprehension amongst the public. These fears when compared to actual crime statistics do appear to be uncalled for, but figures from the British Crime Survey suggest that they are still present in the minds of newspaper readings. The British Crime Survey has been conducted by the Home Office since its introduction in 1982 and from 2001 it has run continuously each year. The survey of around forty thousand adults is conducted to gain an insight into public attitudes to crime as well as other criminal justice issues, with the findings often used to assist the Government in their policy formations (Home Office 2010). The 2003 edition of the BCS was the first to ask respondents directly about their newspaper reading habits. The results showed that attitudes to crime are very much influenced by newspaper reports. Forty three per cent of tabloid readers believed that crime has increased a lot with seventeen per cent also claiming to be very worried by the threat of physical attacks (Guardian 2003). These findings are based on a very large scale with the respondents geographically located across most parts of Britain. They offer an accurate representation of the populations fear of crime and how this is influenced b y newspapers articles, however due to its large scale, a more appropriate approach to use in order to get a localised view on crime would be a study of households in one particular part of a city. This method then allows the researcher to investigate if the immediate area in which the respondent resides is influential in their levels of fear. Several other pieces of research have been carried out to understand fear of crime in both the elderly and in women respectively. A recent Age Concern reported entitled The Fear Factor: Older people and Fear of Street crime reported that forty seven per cent of those over 75 years of age and thirty seven per cent of those over fifty no longer take part in social and community activities after dark because of fear of street crime (Help the Aged 2006). Similarly an article in the Independent (2005) entitled Women and Crime: Fear in Suburbia goes into depth about the fear which single women have about being attacked in their own homes. In this article many women interviewed agreed that the media has a role to play in increasing womens fears despite official Home Office statistics suggesting total recorded crime is down by six per cent year-on-year (Independent 2005). Both pieces of research gain insight into two separate groups of society with valid and reliable data collection, however they fail to make comparisons of fear of crime levels with other groups of people. By conducting research from both men and women of varying ages, this allows for more in depth analysis, where comparisons and correlations can be made between all respondents to determine if age and/or sex are an influential factor in fear of crime levels. There has been extensive criticism of the empirical and theoretical validity of the claims that media images cultivate a misleading view of the world of crime (Howitt 1998; Ditton et al. 2004); and according to several critics, there is still not enough sufficient evidence to suggest that exposure to the media as well as other variables such as class, gender, race, place of residence and actual experience of crime can and do effect an individuals fear of becoming a victim of crime (Reiner 2006). Despite these criticisms; the research carried out for this piece of work will attempt to gather enough evidence to show that the media along with other variables does in fact influence fear of crime. Methodology The data collection method which will be used for this research is a cross-sectional questionnaire consisting of both qualitative and quantitative questions. The questionnaire will be given to twenty four randomly selected respondents living on a housing estate in the semi-rural village of Stannington, in Sheffield. At the last census (2001), the population for Stannington village was listed as 16,600 (www.stannington.org.uk). This number is far too large as it would require a significant amount of questionnaires to be produced which is unrealistic given the resources and time-frame available; therefore a combination of both cluster and systematic sampling will be used to select certain roads and houses within a small geographical location. Kalsbeek (1998) defines cluster sampling as: sampling in which sampling units (that is, households) at some point in the selection process are collections, or clusters, of population elements. For the primary sample group; eight roads on the housi ng estate will be selected as part of the cluster sampling process, then house numbers two; five and eight are to be chosen systematically. This approach eliminates any potential bias, allowing the validity of the research to be increased. Similarly; for the secondary sample group, four roads will be selected with house numbers one and ten chosen to receive the questionnaire if not all twenty four primary respondents decide to complete the questionnaire. In order to be courteous when addressing the respondents, the electoral register will be accessed at the Sheffield Town Hall to gather the names of those chosen to participate in the study. Doing this should allow for the respondents to be contacted formally whilst making it more manageable to record which households responded and those who declined. When the collection of data from the primary sample group commences, personal introductions will be made informing the randomly selected respondents what the research study is for and how they have been chosen. If the respondents then decide to take part in the study they will be given the questionnaire along with a cover sheet, outlining the instructions on how to complete the questionnaire and a brief letter explaining the purpose of the study. If the there is no one in at the chosen addresses; the questionnaire will be posted to the respondents and will be collected a week from that date. The decision to utilise a cross-sectional questionnaire was made because this method allows data to be collected relatively quickly and at a single point in time. These characteristic of data collection are very much suited for this type of research study due to the time and transport limitations which apply. A questionnaire is preferable over other designs such as a longitudinal survey or case study as it lends itself well to quantifiable data, allowing for variations to be established which may appear throughout the different variables. According to Bryman (2008:45) cross sectional studies are very effective in terms of replicability because the researcher can spell out procedures for selecting respondents, designing measures of concepts; administrating research instruments and analysing data. When the questionnaires have been collected from all respondents and the required amount of data has been gathered; it will then be analysed using the data analysis software SPSS. This software allows complex data to be interpreted very easily through the use of bivariate and multivariate crosstabulations as well as frequency tables. This data can then be used to create graphs which allow for patterns of correlation to be identified. SPSS was elected due to its capability to eliminate any issues regarding inter-coder reliability. It also lends itself well to quantitative closed-ended question data (which I intend to collect) because this form of data requires very little coding and can therefore be inputted into the programme with ease. Data Analysis Following the collection of twenty four questionnaire responses; the data was inputted into the SPSS software and the variable values were coded. After compiling frequency tables and crosstabulations it appears that the research has identified some interesting findings, which do not necessarily agree with the original hypothesis stated at the beginning of the study. Table 1 (below) shows how participants responded to the question Do newspapers influence your fear of crime? It appears that only 37.5% of people felt that their fear of being a victim of crime was influenced by newspapers. 50% stated that they werent influenced which is reasonably more than those that answered yes to the question; however it is not significantly high enough to suggest a majority because there were 3 respondents (12.5%) who were undecided. (Table 1) Do newspapers influence your fear of crime? Frequency Percent Valid Percent Cumulative Percent Valid Yes 9 37.5 37.5 37.5 No 12 50.0 50.0 87.5 Dont know 3 12.5 12.5 100.0 Total 24 100.0 100.0 When the variable of gender is factored into the same question, it appears that men are more influenced by print-based media than women. A crosstabulation of the two variables shows that 6 males in comparison to just 3 females stated that their fear was influenced by newspapers. This figure at first appears to be a surprise when compared to the Independent (2005) article (referred to earlier); which stated that the media has a role to play in increasing fear of crime levels amongst women. However when a crosstabulation was formed which analysed the gender and how often do you read national newspapers? variables; it appears that the male respondents in the study read newspapers more regularly than the females. Table 2 (below) shows that half (6) of all male respondents read a national newspaper once a week in comparison to only 2 female respondents. It also illustrates that all of the male respondents read a newspaper at least once a month in comparison to 5 females who stated that th ey never read a newspaper. (Table 2) How often do you read national newspapers? * Are you male or female? Crosstabulation Are you male or female? Total Male Female How often do you read national newspapers? Every day 2 3 5 Several times a week 2 1 3 Once a week 6 2 8 Once a fortnight 2 0 2 Once a month 0 1 1 Never 0 5 5 Total 12 12 24 With this in mind; the statistics appear to suggest that those who are subject to newspaper articles more frequently appear to be influenced by them more in terms of fear of crime. Lichtenstein et al (1978: 575) state Fear sells. Past research by Ditton and Duffy (1983) amongst others, primarily focused upon newspaper content analysis. Some evidence was found to suggest that certain crime types; in particular violent or sexual crimes appeared continuously throughout newspapers articles. This research along with several other studies has collectively suggested that sensationalism of crime stories does occur in order to sell more copies. The questionnaire given to respondents asked them Do you think newspapers sensationalise crime stories? The pie chart above shows the overwhelming majority (91.7%) of participants felt that sensationalism does occur in British newspapers. This figure is particularly high considering that 5 out of the 24 respondents stated that they didnt read newspapers. In this case the assumption could be made that those who dont read newspapers would not be fully aware of the extent to which sensationalism appears to occur. However this statis tic confirms that this is irrelevant. In a similar manner, many newspapers (and the media in general) have been accused of creating moral panics. These accusations have especially

Devise a Marketing Strategy to present to the Marketing Director Essay

In this case study, I have been given a number of roles and my task is to consider and provide appropriate answers in the relevant business context where you apply learning from my course of study so far and my own work experiences. Question 1 I am the supervisor in the marketing department and I believe that there is scope for gaining more sales in the standardised sector of the market because of quality differences between my product and those of larger competitors. Devise a Marketing Strategy to present to the Marketing Director designed to achieve this objective Corporate Objectives The Furniture Company, based in a small town in Lancashire, develops, manufactures and markets quality furniture. The firm has a very good reputation throughout the entire region for all its products. The Furniture Company’s Supervisor of the Marketing Department is at present pursuing a strategy to grow its market share in the standardised section of the market because of quality differences between their product and those of larger companies. Marketing Audit Internal Product – High quality standardised products targeted at C1/C2 segments. Considered to be higher quality than those of larger competitors. The firm has a very good reputation for quality products. Pricing -Currently sold to up market retail outlets and on all sales are there is a very high profit margin on a relatively low turnover. Prices are higher than for similar type products in the large retail outlets due to economies of scale in purchasing. Place – Customers mainly consist C1/C2 for the standardised furniture. Potential customers visit the company’s display showroom, fully manned by an accounts clerk, a salesperson, both of whom are full-time and two part-time salespersons at weekend. Promotion – Very little advertising is done. Current advertising is mainly done via local press, and via direct mail all aimed locally. Advertising spend tends to be about 3% of revenue, with higher marketing spend within peak months. External Social – Since consumer trends are always changing, as are several of the products. With the traditional furniture, trends have small effect on sales. Economic – Figures to be confirmed. There is a spend of over à ¯Ã‚ ¿Ã‚ ½750,000 within East Lancashire in the furniture market. The predicted growth for next year is 2% due to current consumer spend (interest rate currently stands at XX, and inflation 2.6%). Competitive – The Furniture Company faces many competitors, on its retail side are many, and on local scale there are approximately 10 similar sized companies, although, the firm has a very good reputation throughout the entire region for all its products. Customer Audit Standardised products are aimed at C1/C2 segments. The competitions products were viewed as inferior to those of The Furniture Company, due to highly skilled craftsmanship. SWOT Analysis Strengths * Availability, either via local showroom, situated just off motorway or via retail outlet * Access, Full showroom with manned staff * Established, very good reputation throughout the region * Established up market retail outlet supplier * Higher quality than those of larger competitors * Innovation, constantly designing new furniture for changing market Weaknesses * Prices are slightly higher than for similar type products Opportunities * Market Development * Selling to mid-market retail outlets Nationwide * Expanding product into Europe & worldwide Threats * Prices are higher than for similar type products in the large retail outlets * Unable to keep up with supplier demand Marketing Objectives and Strategies Market Development Ansoff’s Matrix is a well-known Marketing Tool for deciding upon strategies for growth. First published in the Harvard Business Review (1957) in an article called Strategies for Diversification (see below example). Market Penetration By marketing our existing products to our existing customers, thus increasing revenue, by promoting the product, repositioning the brand. The aim is to encourage people to switch from other furniture manufacturers. Market Development Marketing the product in a new market/target audience. By introducing the product into a new region and also exporting the product. Market Extension/Product Development Selling the existing standard furniture into new markets, nationwide and worldwide, as the product already has a strong marketing competence. Diversification Not required Example of The Ansoff Matrix Product Life Cycle (see diagram below) Launch/Introduction – The product is introduced into new markets and heavily promoted to create awareness. High costs. Due to success in the current markets, risk is fairly low. Growth – Higher volume of sales enables The Furniture Company to benefit from economies of scale. Products become more profitable as sales rise and costs fall. Advertising spend is still high and focuses on building upon a brand name, ready for the maturity and decline stage to introduce new furniture after the brand has been established. Maturity – Sales grow at a decreasing rate and then stabilise. Brand awareness is crucial in continuing success. The company retains its share of the market by capturing sales from weaker rivals by ensuring consistently quality furniture. Decline – At this point there is a downturn in the market for this particular product. Sales and profit decline. New products are introduced or consumer tastes have changed. Product can be removed from the market at this stage and replaced by new furniture or profits can be improved by reducing marketing spend and cost cutting. Elimination/Withdrawal (or extension) When faced with decline in sales, the company will need to decide whether the decline is Temporary, Terminal and Irreversible or Capable of being reversed by an adjustment in the marketing mix Extension To rejuvenate the product to prolong its life by changing the product, the brand, the way it is promoted or the distribution channel. Question 2 As supervisor in the marketing department one of my roles is to devise expansion strategies as question 1. I believe, however, that the high quality hand crafted furniture could sell to a national and ultimately international market especially if at some future point the U.K. joins the single currency. At present these products sell to a regional market and I have already put this idea to the Marketing Director and received a positive response to the extent that he wants you to do a presentation to the full board of Directors on this idea Devise a promotional campaign to be presented to the Board that would reach a national market for the higher quality products. Marketing is defined as the management process responsible for identifying, anticipating and satisfying the requirements of customer profitably. Product Introduce the standardised range and also high quality furniture into mid-market and up-market retail outlets nationwide. The standardised range is higher quality than those of competitors. The handcrafted furniture provides high quality furniture aimed at the higher end of the market. Price Cost for the standardised product is slightly higher than its competitors. This can stand being higher due being higher quality than the products of competitors. Place The standardised products and the high quality furniture both sell currently to larger retail outlets and also to individual order. Introduction of the furniture into a national market and also international market. Promotion Offer trials to nationwide retail outlets, both mid-market and up-market with the relevant products, with trial offers. Pay for advertising spend to promote the product within the area via local media, and also promote product and brand via in-store advertising and display stands. Brand awareness is very important at this stage. The Promotional Plan * Description of products available * A description of target audience * Identification of the price * Information on where the product will be sold * Methods to be used o Posters – placed at locations in store and places frequented by your target audience o Press Release – Informing of the product to be selling locally o Local Newspaper Advertising – Advertising within locality using established media within the area promoting brand and product o Radio Advertising – Informing of product and brand launch, aimed at prime time listening, selecting stations geared to 35+ and homeowner audience. Question 3 I am employed as the supervisor in the Personnel Department and am responsible for the overseeing of the day-to-day tasks of the department. I am currently studying for the Institute of Personnel Management qualification and have become more familiar with the concept of human resources. Present a paper to the Personnel director outlining the benefits of introducing a HRM approach to the management of people and in particular how this would improve both productivity and motivation. Motivation (Definition) †¦ a set of processes concerned with the force that energises behaviour and directs it towards attaining some goal. A strategic, coherent and comprehensive approach to the management and development of the organisations human resources in which every aspect of that approach is wholly integrated with the overall management of the organisation. HRM is essentially an ideology, quote M. Armstrong, taken from Handbook of Human Resource Management, Kogan Page, 1999. Human resources management activities relate to employees pay, welfare, conditions of employment and training. HRM is based on four principles * Employees must be seen as valued assets in which to invest. It is human capability and commitment, which, in the final analysis, distinguishes successful organisations from the rest, Storey. * HRM is of strategic importance and, therefore, needs to be considered by top management in the formulation of the corporate plan. * Commitment not compliance. The key levers (the development of human resources; evaluation of performance and the rewarding of it) are to be used to seek not merely compliance but commitment. In other words, employees should not be forced to work grudgingly, but by obtaining their wholehearted commitment * Strategic implications of HRM. HRM is therefore, seen to have long-term implications and be integral to the core performance of the business. It must be the intimate concern of the line managers. Line managers have the responsibility of managing their staff. The role of personnel function is to enable the line managers to fulfil their HRM responsibilities effectively. Soft and Hard Approach to HRM The soft approach can be closer than the traditional personnel approach. Soft HRM is an integrated strategic function that is concerned with nurturing people because they are human beings whose feelings should be considered and, developing this valuable resource is the best way to achieve results. The Hard approach is based on the belief that human resources are the key assets, with emphasis placed on * Getting more out of people * Using them in a more productive way The aims of HRM are the same whether hard or soft and as follows * Enable management to achieve organisational objectives via its workforce * Enable people to utilise their full potential * Foster commitment * Integrate human resources policies with business plans * Establish an environment to unleash the creativity and energy of the workforce * Encourage flexibility in the interests of an organisation that is able to adapt to the environment and achieve excellence The main areas of management activity associated with the HRM philosophy * Organisation, design and effectiveness especially in relation to teamwork, communications, customer service and change management * Resources providing human resources required by means of recruitment, retention and training programmes. * Performance management improving performance by means of appraisal * Reward management for example, linking pay to performance * Motivation redesigning jobs and devising rewards to motivate employees * Commitment The integration of the needs of the individual with those of the organisation * Employee Relations Policies and procedures to encourage cooperation to the mutual benefit to all * Flexibility by means of mulitskilling redesigning jobs and new patterns of work * Quality as a way of life * Culture management influencing behaviour and thereby attitudes by means of resourcing, performance management and reward strategies Leadership and Motivation In the HRM school, Leadership should be democratic rather than authoritarian, managers should consult employees on matters that affect them, important in gaining respect of both the manager and the company, motivation rewards of social and psychological, not just financial. Motivation is defined as in influence that cases people (employees) to want to behave in a certain way, and combined with ability can result in performance. The motivated worker will be keen to work, take pride in their work, will not display negative attitude towards the company, display high level of commitment and get satisfaction out of work, benefiting the organisation with higher productivity levels, lower labour turnover, lower absenteeism, improve quality with less waste, greater willingness to accept change, willingness to contribute ideas and take on additional responsibility, allowing the company to overall reap the benefits of even greater financial gain. In production department, for example, possible financial reward could be brought into place looking at Hertzberg’s Hygiene factors of Pay and Benefits, Working Conditions, Company Policy, Status, Job Security, Supervision, Office and Personal Lift all set to motivate Achievement, Recognition, Job Interest, Responsibility and ultimately Advancement. HRM could look at setting up motivating factors with the sales department by setting targets based on achieving sales to new retailers nationwide with additional financial gain based on and over achieving rewards. The key concepts to adapting a HRM approach to the company would provide the following Competition advantage – Aspects of the company that give it an advantage over its rivals Human Resource Management – A strategic, coherent and comprehensive approach to the management and development of the company’s human resources Personnel Management – Management/administration of recruitment, welfare and training of the employees McGregors Theory x and Y (1960) McGregors Theory X and Y (1960) about managerial behaviour had a profound effect on management thinking and practice. His Theory Y principles featured in management training courses for a decade or more. They influenced the design and implementation of personnel policies and practices. The legacy today permeates the axioms of participative and total quality management and the continued practice of staff appraisal. McGregor defined assumptions that he felt underpinned the practices and stances of managers in relation to employees. These were evident from their conversations and actions. Two sets of propositions were dubbed Theory X and Y. He was saying that – what managers said or showed in their behaviour revealed their theories-in-use. Their predisposition led managers to pursue particular kinds of policies and relationships with employees. McGregor’s Theory Y was interpreted and promoted as a one-best-way, i.e. Y is the best. Managers or aspects of their behaviour became labelled as Theory X, the bad stereotype and Theory Y – the good. McGregor ideas were much informed by Maslow’s need satisfaction model of motivation. Needs provide the driving force motivating behaviour and general orientation. Maslow’s ideas suggested that worker dissatisfaction with work was due to poor job design, managerial behaviour and too few opportunities for job satisfaction. On the basis of these ideas about drives – Maslow suggested a classification of needs related to the development of the person – lower level needs giving way developmentally to higher order needs. Thus a hierarchy is suggested although not claimed by Maslow. Example of Maslows Hieratchy Benefits If we introduced a HRM approach to the company ultimately employees at all levels will feel motivated and productive as quoted by carrot & stick philosophy acceptance, and produce the most productivity. Employees will feel more worthy with a much easier line of communication with everyone feeling a valuable part of the organisation. The company needs to introduce a leadership mentality rather than management leadership and nurturer a new leadership approach. At present the organisation’s communications systems are mostly paper and telephone based Present a discussion document to the Personnel director explaining the concept of this electronic office, including explanation of the relevant technologies and their potential benefits You should also point out any potential drawbacks from this innovation and conclude with an evaluation of whether the benefits outweigh the drawbacks or vice versa While predictions of the paperless office have yet to be fully realised, modern business now relies on a vast array of electronic equipment to function efficiently and effectively. The concept of a paperless office is to ensure productivity improvement and to use time more efficiently. At present most of the organisations communications are paper and telephone based. Initially, by utilising e-mail (electronic mail, which is the main use of the internet) the following advantages are gained by replacing paper & telephone communication * Speed of movement and data * Paperless office * Accessible via any modem line * Delivery is faster than snail mail (post, especially useful when dealing overseas) * It overcomes the problems of timezones. The recipient does not have to be there to receive it * Like fax, it is possible to send messages to more than one person * E-mail addresses are portable * It enables users to exchange information with people * The cost is not dependent on the distance travelled * It is cheaper than fax or telephone * Cuts out general chat on the telephone * Less formal than a letter * The message will remain in the recipients e-mail account until it is collected * Can be sent with document or picture attachment * E-mails can be stored until recipient discards information Installing computerised systems with each department will also benefit from enabling all staff to access shared data from different departments computerised filing systems, e.g. access into word documents, spread sheets and other programme files. With transportable laptops, the office can be taken anywhere and even used worldwide, to assist in presentations and retrieving documents on a more global scale. Document Management System Another new form of the Electronic Office is the Document Management System offering solutions from the standalone scanner to a whole enterprise solution. E-Business solution companies analyse and advise on new business solutions. The Document Management System is a small step in the way forward for the paperless office, the benefits of incorporating the system is * Reduce office staff non-productivity rapidly locating folders and documents * Retain corporate knowledge and know where it is * Access paper documents within your business application * Scan your cabinets full of documents to secure them in case of Fire, Flood, Burglary or damage * Enable multiple people access to the same document or folder * Safely secure your documents for archival * Reduce boxes of stored paper * Automatically recognise forms and characters on incoming documents and locate them based on their content * Fax and receive documents directly from your desktop * Establish document privacy Electronic Office Manager It is a Human Resources and Process Management System that focuses on the internal operations of your business. The EOM provides businesses with a computerised Office Manager, with everything defined as a procedure, checklist or form. Job Descriptions become daily â€Å"to do† lists. To help manage time with automated reminders covering everything from training events to holiday management. EOM also provides Electronic Human Resource and Training Departments with employee files, applicant databases, and pre-written and editable employee handbooks and job descriptions. It also includes a system for creating and scheduling training. EOM even helps with financial forecasting and business planning features and point-to-point web navigation and link management. Operative Procedures, HRM, Business Development, Scheduling and Education & Training are all available via EOM programme. Electronic Drawbacks Training and monitoring of training will be required at each stage to ensure competence and understanding of new system. With regular meetings required, and management of the change in system. Staff may be dissatisfied with the paperless office, and reluctant to the change. System failure. Without the adequate after support service and/or training there could be potential problems with system errors, which may result in non-productivity if staff rely on PC’s when there is a breakdown. A recent example pf a paperless office is one department of Glasgow Borough Council, who recently had a computerised system developed solely for the use. Originally, each site manager called into an office each morning to collect information on various sites requiring repair assessment visits (approx 20 throughout the day) followed by a visiting to each site and manual completion of an in-depth form, and followed by manually inputting information on the computer for someone else then to call out to complete the repair work. The Borough Council have now developed a computerised system to enable them to receive the site information via electronic organiser, input the repair requirements, and return information upon completion for repairs to be carried out. Not only did this save much time on paperwork, but also time is more effectively managed by receiving full details of jobs throughout the day, which may be in areas the site manager is already working in.    BIBLIOGRAPHY Jewell Bruce R, An Integrated Approach to Business Studies, Longman, [2000] ISBN 0582 40542 4 Ansoff’s Matrix, www.marketingteacher.com/lessons/lesson_ansoff.html [accessed 31/05/02] How do I market My Inventions, http://www.montanaedu/wwwcxai [accessed 20/05/02] The Electronic Office, www.walters.co.uk/brochure/elecoffice1.htm [accessed 06/06/02] Imaging and Document Management Solutions, www.cabinetng.net/paperlessoffice.htm [accessed 05/06/02]

Sport and the Media Essay examples - 1052 Words

Sport and the Media The growth of television as a significant cultural form during the 1960s put the relationship between sport and the media on the public agenda. In late 1969, the US magazine Sports Illustrated drew attention to the ways in which television was transforming sport. In effect, sport in the television age was a whole new game. The growing economic and cultural significance of television for sport gradually became a pertinent issue in countries around the world.Clearly sport and television had developed a degree of interdependence. They belonged together like ham and eggs. In the view of some, television had made sport Newsweek expressed concern, in 1967, over the extent†¦show more content†¦Media organizations exist within legal frameworks that determine their scope. In the United Kingdom, the BBC is a public corporation, and the ITV system is overseen by a public body, the Independent Television Commission. Both are charged with a statutory responsibility to provide a broad range of material, which includes sport coverage. The introduction of Channel 4 in 1982, with its statutory obligation to be alternative and innovative, had an impact on the range of sports covered In the USA free market forces are not subject to as much restriction, but there are still laws, rules and regulations that impact upon sport coverage The press in both countries are subject to less restriction from government. Sport coverage in the British tabloid press is dominated by a very small range of sports, with football typically providing more than half of the content. While some sport events, such as the Olympic games and the soccer World Cup, win huge audiences, the audience for much television sport is not, by televisions standards, large. Part of the appeal of sport for television producers is its cheapness. It can fill hours of the schedule at relatively low cost. 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Dracula Love Story or Horror - Free Essay Example

Sample details Pages: 2 Words: 692 Downloads: 4 Date added: 2019/05/13 Category Literature Essay Level High school Tags: Dracula Essay Did you like this example? If I cannot inspire love, I will cause fear the monster said to Victor Frankenstein. Throughout Mary Shelleys Frankenstein, Victor rejects the very creature he had toiled over and been obsessed with for so long. After months of laboring, the creature finally comes to life. Don’t waste time! Our writers will create an original "Dracula: Love Story or Horror?" essay for you Create order Instead of being overjoyed and ecstatic, Victor fears what he has created. He is terrified and flees from the creature. He forsakes the creature out of repulsion because of its deformities. As a result, the creature terrorizes Victors friends and family. One may argue that Frankenstein was a monster only because had influenced him to be that way. In the novel, Frankenstein, Mary Shelley demonstrates through characterization, setting, and irony that every child needs and deserves nurturing when they are born in order to make them emotionally human. Because Doctor Frankenstein abandons his creation, the creature is mistrusting and has no choice but to learn the ways of life on his own. The creature is hurled into a world of prejudice and misunderstanding. The creature is like any other baby. It hungers for attention. It seeks love and compassion. The creature engages other humans, but is beaten. He does not comprehend, and is wounded emotionally by this interaction. The creature eventually observes the De Lacey family. Hes enthralled by the family. He is caring towards them. He picks their vegetable. He shovels pathways for Agatha. My heart yearned to be known and loved by these amiable creatures; to see their sweet looks directed towards me with affection was the utmost limit of my ambition. Its apparent the creature cares for this family. But when the monster presents himself to the De Laceys, he is not greeted with the same adoration he has for the family. Instead he is rejected and beaten by them. In turn, the creatures trus t turns to malice and he declares war against all humans. In Frankenstein, Mary Shelley further demonstrates that setting also plays a significant role in the emotional development of a child. The creature spends a great deal of time near Ingolstadt. After leaving the dormitory, the monster travels to a nearby village. There he is surrounded by the townspeople who immediately reject and beat him. The whole village was roused; some fled, some attacked me, until, grievously bruised by stones and many other kinds of missile weapons, I escaped to the open country and fearfully took refuge in a low hovel . From the very beginning, the monster was given all the worst circumstances. He was immersed in a setting of mistrust, violence, and hate. In turn, he lashed out with the very same hate those around him had misappropriated towards him. If the monster had been introduced into a nurturing setting and environment, it is plausible the monster would had been more accepting of others and treated others with respect instead of violence. Finally, Mary Shelleys writing demonstrates the importance of nurturing through irony. Victor Frankenstein created the very monster that killed his family. Ironically, Victor does not believe he is to blame. Instead, Victor believe he is a victim in Mary Shelleys story and free of guilt. I felt as if I had committed some great crime, the consciousness of which haunted me. I was guiltless, but I had indeed drawn a horrible curse upon my head, as mortal as that of a crime. If Victor would have nurtured his creation from the beginning and raised it to have a moral compass, there would be no victims and therefore nothing to take any blame for. In conclusion, it was Victor Frankensteins initial rejection of the monster that led to creatures disdain for humans. The monster sought out vindication for the way it had been treated by others. If the monster had been nurtured by its creator and treated with compassion by others, it would never have become a monster in the first place. A child requires guidance and nurturing in order to grow and develop. Nurturing is what makes an individual emotionally human. The Frankenstein monster was brought into the world as a child that was abandoned, mistreated, and abused. Without nurturing a child may grow into a monster.